Shipping Policy

Thank you for shopping with PETZUNI. We work with fulfillment and shipping partners to deliver orders to our customers.

Order Processing

Orders are generally processed within 2–5 business days after payment is successfully received.

Processing times may take longer during holidays, promotional periods, or periods of unusually high order volume.

Shipping Times

Estimated delivery times may vary depending on the product, destination, carrier, and fulfillment location.

For orders within the United States, estimated delivery may generally take 7–20 business days after processing.

These are estimates and are not guaranteed delivery dates.

Tracking Information

Once your order has been shipped and tracking information becomes available, we may provide tracking details to the email address associated with your order.

Tracking updates may take some time to appear after the package has been handed to the carrier.

Delays

Shipping delays may occur because of weather, carrier disruptions, customs procedures, incorrect address information, high shipping volumes, or other circumstances outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete shipping address, additional shipping charges may apply.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier first.

If you still cannot locate the package, contact us at:

Petzunisupport@gmail.com

We will assist you in reviewing the situation.

Contact Us

For shipping questions or order assistance, please contact:

Petzunisupport@gmail.com

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Shipping Policy

Order Processing

Shipping Times

Tracking Information

Delays

Incorrect Shipping Information

Lost or Missing Packages

Contact Us

Shipping Policy

Order Processing

Shipping Times

Tracking Information

Delays

Incorrect Shipping Information

Lost or Missing Packages

Contact Us

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